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hello@summitfit.co.uk

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07377 060 111

terms & conditions

Security

All payments made on the summitfit.co.uk website are encrypted using secure technology and your card details are not retained or visible to Summit Fit employees, or conveyed to any third parties.

Privacy Policy

Data Protection: The collection and storage of personal information submitted to Summit Fit is governed by the UK Data Protection Act (2003). This means your details will not be divulged to third parties and we will not send you promotional information, by e-mail or post, unless you agree to it. Under the Data Protection Act, you retain the right to access and modify any data about you held by Summit Fit. When you visit the summitfit.co.uk website, or when you register your details or purchase from summitfit.co.uk, you agree to be governed by Summit Fit’s terms and conditions.

Cookies: A cookie is a small file placed by us on your device’s hard drive. This helps us analyse web traffic and to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website by tailoring it your needs. We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. Cookies provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie will not give us access to your computer or give us any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Accuracy of product information

We have taken every measure to provide accurate product images for each product for sale on the site. However, individual differences between, e.g, Internet browsers or monitor colour contrasts are out of our control and we cannot be held responsible or liable for any differences in colour between the image and the actual product.

Liabilities

The products sold on summitfit.co.uk are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from summitfit.co.uk.

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

We do not accept liability for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

Your Contractual Obligation

You confirm to us that:

  1. you are legally capable of entering into a binding contract in respect of the product(s) you are ordering;
  2. all information and details provided to us (including on your registration and order) are true, accurate and up-to-date in all respects and at all times;
  3. you will comply with your obligations on your use of the website as set out in these terms and conditions below.
Your use of this website

You agree that in using our website you will not:

  1. use the website for any unlawful purpose;
  2. use the website in any way that interrupts, damages, impairs or renders the website less efficient;
  3. transfer files that contain viruses, trojans or other unlawful programs;
  4. access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the website’s security measures;
  5. email or otherwise disseminate any content which is defamatory, obscene or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, age, disability or otherwise;
  6. advertise or promote third party or your own products or services including by way of the distribution of “spam” email;
  7. use the website for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to our website at any time without notice if we have reasonable grounds to believe that you have breached any of these terms and conditions. This will not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.

Order Confirmation

You will receive an email to confirm successful payment. If you have a problem processing your payment online or are not certain if your payment was successful please email support@summitfit.co.uk.

You will receive a further email upon successful despatch of your product. Arrival time at your specified address will be in accordance with the method of shipping selected.

Currencies

Prices are quoted in UK £ Sterling and are inclusive of VAT. For international (non-UK) customers, local import duties may be payable by the recipient on receipt of the order.

Returns

We would like you to be 100% satisfied with your purchase and offer a simple and stress-free returns policy in the event that you are not.

Exchanges or Refunds. Provided the item is within 28 days of receipt of your order and is in ‘as new’* condition you can return it to us for either a full refund or exchange. This exchange can be either for the same product but in a different size or colour, or for an entirely different product altogether. In the case of an exchange for an alternative product, assuming a difference in price, we will either refund you the difference or take additional payment. Please follow the instructions under ‘Returns Procedure’ below.

* the product must be unworn and in a re-sellable condition with all swing tickets attached. In instances where a product shows obvious signs of use, it will not be accepted and will be returned to the customer.

Please note that items that are damaged as a result of excessive or long term usage are not considered to be faulty. If you have damaged your product in an accident, or through sustained and long-term use, then please contact us as it is likely that we’ll be able to repair it for you at a small charge.

If a faulty item has been worn it must be clean and freshly laundered before being returned. All dirty or unwashed worn garments will be rejected and returned to the customer.

Faulty Goods. Goods are considered faulty where a manufacturing fault occurs within 90 days of purchase. Faulty items will be replaced, repaired or refunded at the discretion of the Summit Fit Customer Services team following evaluation. Where economically viable, we will always seek to repair an item, at our cost, as a first resort. In instances where this is impractical we will then opt to swap your faulty product with a like-for-like replacement. In the event that we are out of stock, we will refund you the cost of the product in full. In all instances where manufacturing faults are identified, the customer’s return postage costs will be refunded.

Our commitments in this returns policy apply only to the original purchaser who ordered directly from us at www.summitfit.co.uk

Returns Process

Please email us at support@summitfit.co.uk, outlining the nature of the return. Please include your Order ID.

On receipt of this request we will email you a Returns Authorisation Number which you should insert in the Product Return Form that will be emailed to you along with the RAN.

Return the product and the completed Product Return Form to: 

Summit Fit, Ystrad Hall, Berwyn, Llangollen, LL20 8BH

REFUNDS

To be eligible for refund, items must be returned in their original as-new condition and with the sales receipt, hangtags and labels still attached.

All correctly returned products will be refunded to the original card/account used.  Depending on payment method, refunds will appear in your account 3-10 days after receipt of the item. 

Returning goods in transit are your responsibility until received by us. We advise you to use a recorded postal service. 

Return postage costs
For all items returned for an exchange or refund, postage costs fall to the customer. For all items returned as faulty, and accepted as so by us, the postage costs will be reimbursed by Summit Fit to the customer at a rate equivalent to Royal Mail’s First Class Recorded service (UK customers) or Royal Mail’s International Signed For service (international customers).

Order Amendments

It is normally not possible to cancel or amend an order once placed, although we will always do our best to assist where possible. Please email support@summitfit.co.uk

Contact & Customer Support

Please send any enquiries via the email address below.  Your query will be answered by someone who uses and closely understands our product, and will be responded to promptly.

Our hours of business are 9am to 5pm, Monday to Friday (excluding public holidays).

Email: support@summitfit.co.uk
Mail: Summit Fit, Ystrad Hall, Berwyn, Llangollen, LL20 8BH

Product Care

All of our products are designed to withstand use in a mountain environment. However, in order to achieve an optimum performance standard across numerous metrics (weight, breathability, robustness, packability, loft etc), you should take reasonable care to protect and look after your product.

Each product contains integral care labels which should be strictly adhered to. To further enhance the life and performance of your product, please also ensure that the item is stored carefully when not in use. Summit Fit will not be liable for any damage that results from contravening these instructions.

Intellectual property rights including use of social media reposts

General. The intellectual property rights in all content on this website are the property of Summit Fit Ltd and you are granted no rights in relation to any copyright, designs, trademarks or any other intellectual property and material rights relating to its content.

Summit Fit and the Summit Fit logo are trademarks of Summit Fit Ltd.

Use of social media re-posts and user generated content.

You own all content and information you post or share that uses the hashtag #summitfit , #teamsummitfit, or #getmountainready , collectively known as “User Content”.

You give Summit Fit its successors, assigns, and designees (collectively referred to as “Summit Fit, “we”, or “us”) permission to use your User Content as follows: you grant to us a license to reproduce, display, perform, distribute, and otherwise use your User Content in connection with the Site and for other Summit Fit global digital marketing purposes including, without limitation, in Summit Fit websites, social media accounts, email and other customer communications, and other media whether now known or developed in the future. You agree that we may display advertisements in connection with your User Content or on pages where your User Content may be viewed by you or others, and we may use your User Content to advertise and promote Summit Fit or the Site. You grant us a license to your User Content that is non-exclusive, meaning you may use the User Content for your own purposes or let others use your User Content for their purposes. You also grant us a license to your User Content that is fully-paid and royalty free, meaning we do not owe you anything else in connection with our use of your User Content. We may exercise these rights to your User Content anywhere in the world. Finally, our license is irrevocable and perpetual, meaning that the license you grant us to your User Content cannot be revoked and lasts for an indefinite period of time.

You promise, warrant and represent that:
You own all rights to your User Content or, alternatively, that you have the right to give Summit Fit the rights described above;
You have permission to use the name and likeness of any other person shown in the User Content;
You have paid and will pay in full any fees or other payments that may be related to the use of your User Content; and
Your User Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party.
You will indemnify, defend and hold Summit Fit, its directors, officers, employees, shareholders, parent, affiliates, and agents against any losses, liabilities, claims expenses (including attorney’s fees) arising out of your breach of any representation or warranty as stated above, any third party claim regarding the use by Summit Fit of your User Content, or any action taken by you that is inconsistent with the rights granted as described above.
We may refuse to accept or transmit User Content for any reason. We may remove User Content from the Site for any reason. We are under no circumstances required to use or obligated to use your User Content.

Notice of Copyright or Intellectual Property Infringement. 

We respect the intellectual property rights of others. Please notify us in writing, by email, if you believe that a user of the Site or Summit Fit has infringed your intellectual property rights.
To be effective, the notification should include:
Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
Identification of the claimed infringing material and information reasonably sufficient to permit us to locate the material on the Site;
Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an email address.

Reviews

Our reviews are from genuine customers. We value honesty and will publish both poor and good reviews. However, we filter for bad language or other abuse. Once filtered, reviews are then published. Where a reward (e.g. a discount) has been offered in exchange for a review, the discount code is provided once the review is published, usually the same day we receive the review. Rewards will be provided no matter what the reviewer thinks of the product.  

We do not pay third party publications for reviews and our press reviews are transparent and genuine feedback from experienced mountain sports practitioners unconnected to Summit Fit.